RMA Request
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Contractors/Technicians: RMA’s must be completed at the distributor/supplier from which the ICM Controls unit(s) were purchased.

Distributor/Suppliers/RSMs (Regional Sales Managers): Please fill out the form below to request a Return Material Authorization (RMA) for products purchased directly from ICM Controls. Once this form is submitted, ICM will contact you regarding the status of your RMA within two business days.

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Thank you for submitting your request, we will get back to you shortly with more information on claim/RMA.

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**Please note: Not all ICM customers qualify for Field Scrap RMA’s. To see if you qualify, contact your local ICM Rep or ICM Customer Service. Non-qualified submissions will be reassigned and required to follow the standard RMA process.

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ICM CONTROLS CORP.

TERMS AND CONDITIONS

  • Warranty information: two years after ICM ship date, or one year after installation (whichever takes precedence).
  • Mark RMA # on package and on paperwork or package will be returned to sender.
  • 35% restocking fee for new/unused products after 30 days (requires ICM mgmt. approval)
  • Shipping to be paid by customer to return to ICM for failure analysis (reimbursed if found to be defective)
  • As in our literature and our T’s and C’s: “Items claimed to be defective and are determined by Seller to be non-defective are subject to $30.00 per hour inspection fee.” 
  • All material returned to ICM for evaluation must be packaged properly to prevent ESD (dissipative bubble wrap or Faraday bag) or physical damage to devices and components, or credit will not be given.

Please check the checkbox to proceed.

Refer to your purchasing department if you are uncertain of your Customer ID.

Add an item

Order Number

OEM’s, Please refer to your ICM Order Acknowledgement for the Order, Line & Release Numbers

Return Type*

Reasons For Return*

Reason *

Reason *

Note : Please send the Parts in Batches

+ Add another part number for return

Do you have a local ICM sales representative?
Have you contacted ICM technical support for this issue?
Contact ICM support for electrical failures (NOT shipping errors or label defects, but install issues)

This is currently out of Warranty, please contact our Support Staff.

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